Return Policy
Return Policy Overview
At Sport Excellence, we aim to provide high-quality sportswear and accessories to our customers. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.
Eligibility for Returns
- Items must be returned within 30 days of the original purchase date.
- Products must be in their original, unused condition with all tags and packaging intact.
- Sale items, personalized products, and items marked as non-returnable are not eligible for return.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at +44 800 772 0195 or email us at sales@sport-excellence.com.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
- Shipping: The customer is responsible for the cost of return shipping unless the product is defective or incorrect.
- Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.
Contact Information
For any questions or concerns regarding returns, please contact us at:
- Phone: +44 800 772 0195
- Email: sales@sport-excellence.com
